FAQ
What is Brae Haircare?
Brae Haircare is a premium brand offering high-quality haircare products designed to promote healthy, beautiful hair.
What types of hair products does Brae offer?
Brae provides a comprehensive range of hair care products for both professional and at-home use. Our product line includes shampoos, conditioners, hair masks, serums, and styling products specifically formulated to address various hair concerns, such as dryness, damage, frizz, and colour protection.
Are Brae products cruelty-free?
Yes, all of our products are vegan and cruelty-free. We are committed to providing sustainable, ethical hair care solutions.
Are Brae products suitable for all hair types?
Brae products are formulated to work with various hair types, including curly, straight, thick, and thin hair. Each line of hair products is formulated specifically for different hair types. Or shop by hair type, or try out our quiz to find the right products for your hair.
How do I know which Brae products are suitable for my hair?
We recommend taking our Hair Quiz, which will help you determine which Brae products best suit your hair type and concerns.
Where can I buy Brae products?
You can purchase Brae products directly from our website at brae.ae. Or at selected salons in the UAE.
Can I return Brae products?
Yes, we offer a “no questions asked” return policy where you can return delivered items within ten days of receiving your order. If you are unsatisfied with your purchase, please get in touch with our customer service team to initiate a return.
Please have a look at our returns policy for the most up-to-date information.
What if I have an issue with my product?
Please contact our customer service team at info@lmco.ae or +971 4 556 1931 for assistance if you need help with your purchase.
Are Brae products safe for colour-treated hair?
Many of our products are designed specifically to protect and enhance colour-treated hair. We recommend checking out our Soul Color line of products.
Can I use Brae Haircare products if I have a sensitive scalp?
Yes, our Puring shampoo is developed especially for sensitive scalps.
However, we recommend checking the ingredients list before purchasing to ensure you are not allergic.
How do I use Brae Haircare products for the best results?
The instructions for our products are listed on the packaging or the product page on our website. We recommend following the instructions carefully for the best results.
How often should I use my Brae products?
The frequency you use Brae products will depend on your hair type and concerns. Please refer to the instructions on each product for guidance on use. You can find instructions on the back of your product or the product page on our website.
Do you offer free samples of your products?
Unfortunately, we currently do not provide free samples of our products. However, we offer a 10% discount for new subscribers to our newsletter.
What is your shipping policy, and how long will orders take to be delivered?
We offer free shipping on orders over 500 AED within the UAE. Orders are typically delivered within 2-3 business days.
Can I cancel my order?
Orders can be cancelled before they are shipped. To cancel an order, please get in touch with our customer service team via info@lmco.ae or +971 4 556 1931.
Do you offer discounts or promotions on your products?
Yes, we offer discounts and promotions on our products occasionally. Please subscribe to our newsletter to receive updates on our latest offers.
How can I contact Brae Haircare customer service?
You can contact our customer service team at info@lmco.ae or +971 4 556 1931. Our customer service team is available from Monday to Friday, 9 AM to 6 PM.